At EduMasters, customer satisfaction is our top priority. We strive to provide the best digital products for your learning needs. However, if you are unsatisfied with your purchase, our refund and returns policy ensures a fair and hassle-free experience.
Eligibility for Refunds:
- Digital Product Defects:
- If the product is faulty, inaccessible, or not as described, you are eligible for a refund.
- Request Timeline:
- Refund requests must be submitted within 14 days of purchase.
- Proof of Purchase:
- To process your request, a valid receipt or order confirmation is required.
Non-Refundable Cases:
- Change of mind after purchase.
- Products that have been downloaded and used extensively.
- Issues caused by incompatible software or devices.
How to Request a Refund:
- Contact our customer support team.
- Provide your order details and a brief description of the issue.
- Our team will review your request and respond within 3-5 business days.
Resolution Options:
Exchange: We may offer an alternative product if it better suits your needs.
Full Refund: For eligible cases, the refund will be processed to your original payment method.